Dispatch Training Officer (DTO)

Dispatch Trainers coach and mentor newly hired employees as they learn the skills of the Dispatcher I and II positions. Trainers teach new hires about the Core Competencies of call-taking and radio dispatching during on-the-job training. Those Core Competencies include Roles and Responsibilities, Legal Concepts, Communication Skills, Emergency Communications Technology, Call Processing, Stress Management, and Geography and Jurisdiction.