In September 2019, Riley County Police Department Emergency Communications Center upgraded its infrastructure to Next Generation 911, an internet-based system.

The transition to NG911 is the beginning step toward enhanced capabilities such as more accurate caller location and a faster, more resilient emergency system. Next Generation 911 allows for text-to-911 services in addition to the potential for sending and receiving other digital information and data in the future. Currently, in Riley County, Next Generation 911 has added plain text-to-911 to our services available for those in our community. Video and image sharing to our dispatch center is currently not available. 

The upgraded system enhances the ability of emergency call centers to communicate with each other through the modernized communication structure. NG911 accommodates how people communicate currently through cell phones and other devices.